FREQUENTLY ASKED QUESTIONS
On mucha(c)arne Online Store, every purchase is made with maximum security. We only use protected connections, as demonstrated by the « https » URL prefix and the lock symbol that appears in the browser’s address bar.
To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order.
Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (MasterCard, Visa, Visa Electron, American Express) and PayPal.
HOW DO I KNOW WHAT SIZE I AM?
Our clothes are all true to size. If you are not sure about which size to choose, please feel free to contact us.
WHAT COURIER PROVIDERS DO YOU USE?
All orders are shipped via FedEx.
CAN I USE A PO BOX FOR MY DELIVERY ADDRESS?
No, we do not ship to PO boxes.
DO YOU SHIP INTERNATIONALLY?
We currently ship worldwide.
CAN MULTIPLE ORDERS BE COMBINED?
Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.
HAS MY ORDER BEEN SHIPPED?
If you are purchasing product that is currently in stock, please expect it to be shipped within 1-3 business days.
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Shipments usually take 1-5 business days to arrive. Please note, time may vary due to weather, customs, or any unforseen variables.
If you did not find the answer to your question, please contact customer service directly at: mucha-carne.com/pages/contact
I JUST PLACED AN ORDER, CAN I CANCEL IT?
Unfortunately, we are unable to cancel orders once your order has been submitted.
WILL I BE CHARGED DUTIES AND TAXES?
mucha(c)arne is not responsible for any import fees, customs, duties, or other taxes imposed by your respective country.
HOW DO I EXCHANGE OR RETURN AN ITEM?
Returns must be placed within 14 days of delivery. To make a return please send an email to email@example.com with the following information.
1. Your name and address (or order number.)
2. Please specify the item that you want to return/exchange and reason why (wrong size, not as pictured, etc). The product(s) must be brand new with original tag(s), label(s) and packaging(s). If one item is defective please include the description and photos of the defect.
3. Please allow our Customer Service team 48 hours from the time you email us to get back to you with return label and/or refund for your purchase.
If the product has been purchased from a retailer, please get in touch with the retailer directly for support.
WILL I HAVE TO PAY FOR RETURN SHIPPING?
WHEN WILL I RECEIVE MY STORE CREDIT?
Once returned items are received, we can either issue store credit for you within 2-3 business days or refund your payment within about 15 days.
CAN YOU HOLD PRODUCT FOR ME?
Due to limited quantities we are not able to hold products.
WHERE ELSE CAN I FIND YOUR PRODUCT?
At this time all mucha(c)arne products are sold exclusively on our webshop and at select retailers. You can view our stockists here.