HOW DO I EXCHANGE OR RETURN AN ITEM?

Returns must be placed within 14 days of delivery. To make a return please send an email to info@mucha-carne.com with the following information.

1. Your name and address (or order number.)

2. Please specify the item that you want to return/exchange and reason why (wrong size, not as pictured, etc). The product(s) must be brand new with original tag(s), label(s) and packaging(s). If one item is defective please include the description and photos of the defect.

3. Please allow our Customer Service team 48 hours from the time you email us to get back to you with return label and/or refund for your purchase.

If the product has been purchased from a retailer, please get in touch with the retailer directly for support.

HAS MY ORDER BEEN SHIPPED?

If you are purchasing product that is currently in stock, please expect it to be shipped within 1-3 business days.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

Shipments usually take 1-5 business days to arrive. Please note, time may vary due to weather, customs, or any unforseen variables.

If you did not find the answer to your question, please contact customer service directly at: mucha-carne.com/pages/contact